Name something which people love to hate. It's fairly easy to complain about institutional food be it in a hospital or school cafeteria. It's also common to be dissatisfied with the speed, or lack thereof, demonstrated by many government bureaucracies. Yet, in today's rant, I'd like to bitch about my local telephone company.I was, in fact, so worked up I filled in a complaint form at the Canadian Radio, Television, and Telecommunications Commission website. In addition, they forwarded another online form to the Commissioner for Complaints for Telecommunications Services. By all means, if you're affected similarly, please give the CRTC and the CCTS your opinions too! Here's what I hurriedly typed into an online box:
I just received my Telus bill for standard phone service. I was shocked by the $2.95 LD Network Access Charge. I do not subscribe to any long-distance plan. I did not make any long distance charges during the month, so should not be subjected to the imposed, extra fee. If I did make use of Telus long distance, then I would happily pay. I should not, however, be charged this fee for months when no long distance calls are made. Telus appears to be charging for services not actually provided.
If there are general increases they should be added to standard residential rates and not tacked on as a mandatory payment of an 'extra' nature.
The lack of sufficient notification is also a very annoying factor. I received no written notice from Telus that this fee increase would occur.
