Angrily, I tried to contact customer service by phone. Over the course of three days, I spent at least three hours on hold. Among other services, Telus is a telephone company. I find it more than a bit ironic that it was impossible to contact them by phone.
Eventually, I got hold of a customer representative. Why was it my responsibility to have to contact them in order to get my bill adjusted to reflect current rates? As a reward for five years of service, I was getting ripped off. They would have happily overcharged me forever, I must assume. Anyway, my bill is now $5 plus taxes per month less than I was paying. This is even reflects a change to their Extreme rather than the old Enhanced high-speed ADSL. The customer service representative effectively upsold me to the plan which promises more robust connection speeds. After using it for a week, I cannot really see that much difference but I suppose I'll feel a whole lot less guilty about downloading numerous torrents now.Let's see I have had mp3 files for the original Boston for a long, long time. Now, can I find the Don't Look Back album?