My Zen's Dead

I had fallen in love with my little mp3 player during the last seven weeks. I became completely engrossed in podcasts. The player was small and perfect. It was a 4GB model and held everything that I'd want to take along even on a trip. It changed my life.

On Saturday it died. It has no indication of life. There's no screen. When I plug it into my computer it doesn't connect. Pressing the reset button is futile. I know there must be something wrong with its battery.

With little actual hope, I drove over to BestBuy in Queensborough because I bought it there. If the device had ceased to function within thirty days, they'd have switched it with a new one no questions asked. Unfortunately the damned little varmint held on for seven weeks. This means I have to try to deal with the Creative directly. I wrote an initial email to North American customer support.

Detailed Problem Description:
My Zen worked well for six weeks. Charging was never a problem. I updated to the latest firmware right after buying it. Yesterday, it suddenly died. There is no activity nor none after leaving it plugged into my USB overnight.

Pablo wrote back and thought my problem dealt with my firmware upgrade. I don't foresee a quick solution here ...