
After writing an email to the Accounting Manager, I found that they'd charged for parking. I knew it was in error as we hadn't rented a car. One advantage of Portland is free use of their MAX light rail in the downtown area.
A flurry of email ensued but after three weeks nothing had been settled and no charges were reversed. Strangely, after spotting this review on Trip Advisor, I got a kind note from the General Manager of the hotel this afternoon. I just forwarded him the email trail that had taken place. It's not much money but it is the principle. We'll see how long it takes to get my money back now!