We started our current subscription with Zip in October of 2005. We were delighted with the great variety of titles at first. Since that time, we have watched 460 DVD and Blu-ray discs. Coping with dramatic company growth hasn't been easy for customers though. Last year, there were times when their website was practically unusable due to slowness. Still, at one time, we received the discs the way they were ordered and shipping was quick and efficient. When the distribution centre opened in Vancouver our deliveries were almost stellar.
Not anymore! Since the end of the summer, things have apparently fallen apart. For example, this week we were sent a title from Ottawa that was #63 on our list. It's hard to find any explanations or hard facts on their site. We don't know whether the company is being dishonest or is simply inept. But after five months of dissatisfaction we have decided to call it quits.
Let this act as a warning for potential customers in Western Canada: Zip is not your best choice for variety, quality of service, or speed. It's a shame that a company with such great potential can fail so miserably. Goodbye, Zip. Your company used to be a great value but now it sucks!The bright side of this situation is that we've discovered a more local company called Videomatica.ca. They seem to specialize and stock normal and hard-to-find films. The website is quick and efficient and within hours of signing up, we've already been sent the top requested titles in order. What a surprise when one of those titles had been languishing on our ziplist for months.