Message to Canada's Online Video Rental Company
There are problems and the worst thing a company can do is keep clients or customers in the dark about it. We've been customers for years. For two days the system has supposedly been 'searching' for titles to send. There are plenty there on my ziplist with a mix of new and old, niche and popular titles.
The online help said that account would be sent for support. Well, dear zip give us an idea who this affects and how long it's going to be before things return to 'normal'.
My message
(along with 90 similar in the same
thread of their discussion board.)
I am sorry to hear the problems on the site. We have recently made some changes to assignment that has had a great impact on empty slots and as a result yesterday we had our best Tuesday in history. I hope this recent update will have a positive effect on your account. I did a bit of homework though some problem account this morning and all signs are showing improvement. Please do not hesitate to contact customer service if your account is still experiencing issues as they will work on remedying the situation for you.
As an aside: We are also working on some website improvements that will have the availability bar returning to the ZipList (date of launch: TBD). I know many of you have been asking for it, the reason it has taken this long to return is we are not happy with the accuracy of our current availability bar and we have taken some time to work on improving it to better represent availability. This and other upcoming ZipList changes will really improve transparency and thus help with ranking expectations.
Hawleywood
Zip Staff