On any given day there are literally dozens of things I consider blogging about. Most get forgotten well before I get to the keyboard. Today, I think I might add something about a shopping experience.
I walked uptown to the London Drugs. If you're not from around here, you might not know that name. In other locations they might be similar to a Walgreen's or CVS Pharmacy but have successfully ventured into photographic, electronics, appliances, and even furniture sales. Walking up the hill is quite a task but I was pleased to find that their self-administered blood pressure machine showed 118 / 69. Good for me.
The reason for this is not so much as to talk about the company but my very pleasant experience with one cashier today. She was nice and genuinely asked each customer how they were. The amazing part is she listened to the answers. She helped the elderly lady with the cane with helpful banter and a smile that wasn't just for appearance sake. I didn't think to actually take a mental note of her name tag, or I would be more than happy to share it with the world.
If one is going to be facing customers, one might as well take on the role with gusto. I waited on tables when in college. I always considered the role as an actor would. With a few people one could actually feel a connection of sorts that made the experience pleasurable. I can understand that for many, customer service jobs might not be what they desire. Still, if I had to be there for hours, I'd want to suck it up and make it a little fun.
I knew British expats from work in the Middle East who'd often spend their holidays in North America. They said it was fairly cheap to rent a car for weeks and travel around. What kept them coming back, they said, was how waitresses, hotel clerks, and even gas station attendants seemed to honestly enjoy the jobs they did. After a few days spent in the Slovak Republic last year, I also can understand the opposite too!
Anyway, although I don't know her name, just thinking about the lady on register 3 still makes me smile. I wish I could thank her for just being my cashier today.
Tuesday, September 09, 2008
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