You may expect to see lots of quick and easy blog postings during the next ten days. I will be working without a day off until the 23rd. This means you may see more cutting and pasting on my eJournal and images for a while.
Euroline Services
Customer Complaints
Dobbelenberg, Metrologielaan 6
1130, Brussels, BELGUIM
Dear sir/madam:
We travelled on a Euroline 15-day pass in September and October of this year. Please find the enclosed copies.
We’re writing to complain about several situations during our journeys. The information should probably be made known to potential customers.
1) In Bratislava, it was completely impossible to make a reservation on Saturday, September 22nd at around 10:00 in the morning. Two counter ladies did not speak any English and got angry and rude. We needed to return to the station on another day and fortunately found one person who helped us. There was a charge of 150 SK each for making the reservation.
2) When leaving Bratislava we also were charge 30 SK each to handle the baggage.
3) Upon arriving at the Vienna office we wanted to make reservations for the ongoing trip. We were each changed 4 Euros, although we easily pointed out that the ticket stated there would be no charges for such a service. She said she had no option and suggested we write to you for a rebate.
4) When leaving from Vienna, the Polish bus driver also wanted 5 Euros for very small bags.
Of course we were under the impression that your valid passes were all we needed to travel on your network. Please rebate the extra expenses we were forced to make. We will be posting this on travel web sites and, therefore expect quick resolution.