Sunday, June 20, 2004

Electronic Black Holes: Delayed Responses

Businesses and organizations need to practice a little email etiquette. (I even have a few friends who could learn a thing or two.) Upon arrival, an immediate message should be returned acknowledging receipt. It should state either the expected response or reference when a subsequent response will be forthcoming. Here's one for which I've been waiting for nearly a week ...

From: Dennis Sylvester Hurd
To: Sri Lanka High Commission in Ottawa
Date: Mon, 14 Jun 2004 15:45:24 -0700
Subject: Re: from Sri Lanka High Commission/ Ottawa

To: Consular Services, SL High Commission, Ottawa
Thank you for your help and previous email. I am aware that 30-day
visitor visas can be obtained at the airport. However, as stated in
my previous messages, we wish to spend about 60 days there. We've
purchased tickets which show we will arrive on September 2nd and will
depart on October 26th. This is more than the 30 days. As we expect
to travel extensively, it may not be convenient to return to Colombo
in the middle of our journey for visa renewal. It would certainly be
excellent if we were to have the necessary visas in our passport
before our departure.

The following paragraph is taken from your web site

http://www.srilankahcottawa.org:

=======================================

Visa for Tourists

Canadian Tourists visiting Sri Lanka will be given visas free of
charge valid up to 30 days at the port of entry. They should have
valid Passports, return air tickets and funds for the stay at the rate
of C$30.00 per day, per person. Those wishing to stay longer should
either obtain a prior visa from this High Commission or, having
entered Sri Lanka with free 30 day visa at the airport, get it
extended on payment of the fee of C$75.00 at the Department of
Immigration and Emigration, Colombo.


========================================

As we wish to stay longer, I would like to know if it is possible to
'obtain a prior visa from this High Commission". I certainly hope
that you can provide additional details which will make our vacation
successful and enjoyable.

Thank you very much for your time and attention to this matter.


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